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1.1. Our Services

LexRing delivers a comprehensive suite of cloud-based services, including but not limited to our platforms, products and web applications, and tools. This broad spectrum of services also encompasses any related upgrades, auxiliary, or supplementary products and services provided by LexRing and made accessible online.

1.2. Adjustments to Services

We reserve the right to introduce new features, alter existing ones, or cease any aspect of LexRing Services and/or Sites at our discretion and without prior notification. However, should we implement a significant change that negatively impacts the primary functionality of our Services, we will inform you through an announcement on our Websites, within the Services themselves, or by sending you an email.

1.4. Ability to Accept Terms

If you access and use the Sites and/or the LexRing Services, you represent and warrant that you are at least eighteen (18) years old. The Sites and/or LexRing Services are only intended for individuals aged eighteen (18) years or older. Moreover, by using or registering for the LexRing Services, you represent and warrant that you are acting in a business capacity and not as a consumer.

1.5. Support, Guaranteed Service Availability and Help Centre

If you have opted for a qualifying level Subscription, you are granted access to advanced Support and a guarantee of service availability for the LexRing Services, as outlined in our Service Level Agreement ("SLA").

Please note that support services are neither included by default nor unlimited. Access to support is provided in accordance with the support package selected at the time of your Subscription to the LexRing Services.

Access to LexRing's self-service resources, including the Help Centre and FAQs, is included with every Subscription at no additional cost.

1.6. Support Policy and Usage Limits

LexRing provides human-led Support services to Clients in accordance with their selected support tier:

• Support Ticket Allocation: each User is entitled to initiate up to five (5) Support tickets per calendar month. This allocation is reconciled at the organizational level.
• Ticket Structure: each Support issue must be submitted as a separate ticket.
• Bug Reporting: Support tickets that are determined by LexRing to relate to verified defects or malfunctions in the LexRing Services ("Bugs") will not count toward the monthly ticket limit.
• Exceeding Monthly Limits: if the Client exceeds its monthly Support allocation, LexRing may offer the option to purchase additional Support on a per-ticket basis (up to EUR 50 per ticket).
• No Chatbot Support: at this time, LexRing does not utilize automated chatbot Support systems. All Support is provided by qualified human personnel.

2.1. Account Creation

To commence utilizing the LexRing Services, you are required to establish an account ("Account"). Upon creating an Account and registering to access the LexRing Services, you, whether as an individual or on behalf of your employer or any entity on whose behalf you're establishing the Account, will be recognized as a client of LexRing ("Client"). The initial user who sets up the Account will automatically receive the designation of Account administrator ("Admin").

2.2. Registration Details

When initiating an Account or upon being included in an existing Account, you agree to:

• furnish us with accurate, complete, and current information;
• maintain the secrecy and security of your password;
• accept sole responsibility for all operations conducted under your Account;
• promptly inform us in writing upon discovery of any unauthorized access.

2.4. Account Administration

The Admin(s) of an Account are deemed to be the authorized representatives of the Client, with every decision or action taken by an Admin regarded as an action of the Client. An Admin has the authority to delegate or assign other members of the Account as Admins, endowing them with significant privileges and control over the Account's engagement with the LexRing Services.

2.5. Account Users

An Account may consist of multiple user roles – such as guests, viewers, members, or other classifications – collectively referred to as "Users." The functionalities, permissions, and access levels granted to each User are governed by two key dimensions:

• User Access Rights: which determine what actions and functionalities a User can perform within the LexRing Services;
• Client/Case Access Rights: which define which clients and associated cases a particular User can access.

3.1. Customer Data

Customer Data is any data, file attachments, text, images, reports, personal data, or any other content, that is uploaded or submitted, transmitted or otherwise made available, to or through the LexRing Services by you or any User and is processed by us on Customer's behalf. Customer retains all right, title, interest and control, in and to the Customer Data, in the form submitted to the LexRing Services.

3.2. Responsibility for Customer Data Compliance

You represent and warrant that:

• you have or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to grant the rights granted herein, for any Customer Data;
• the Customer Data is in compliance with our Acceptable Use Policy;
• the Customer Data you submit does not and shall not infringe or violate any patents, copyrights, trademarks or other intellectual property rights of any third party.

5.1. Intellectual Property of LexRing

The LexRing Services and Sites, including all associated content such as software, APIs, app frameworks, designs, text, images, audio, and video materials, trademarks, and logos (excluding any Customer Data), along with any underlying technology and intellectual property ("LexRing Materials"), are exclusively owned by LexRing and its licensors.

5.3. Grant of License to Customers

Subject to adherence to these Terms and our Acceptable Use Policy, LexRing grants you a limited, global, non-exclusive, and non-transferable license to access and utilize the LexRing Services and Sites solely for your internal business operations during your subscription period.

5.4. Restrictions on LexRing Services Use

You are strictly prohibited from:

• sublicensing, selling, or commercially exploiting any part of the LexRing Services;
• bypassing or disabling any security features;
• reverse-engineering, decrypting, or attempting to derive the source code;
• modifying or creating derivative works;
• using the LexRing Services for competitive analysis or to develop competing products.

6.1. Security Protocols

LexRing commits to maintaining robust security measures and protocols aimed at safeguarding your Customer Data.

6.2. Privacy Practices

In the course of providing our LexRing Services and operating our Sites, we engage in the collection, usage, and sharing of certain Personal Data related to you, as outlined in our Privacy Policy.

6.3. Adoption of Data Processing Addendum

Engagement with LexRing Services implies your agreement to our Data Processing Addendum ("DPA"), which specifically outlines the terms under which we process Personal Data on your behalf.

8.1. Ordering Process

LexRing Services can be acquired through filling out an order form, whether online, within the product itself, offline, or through another method we specify ("Order Form").

8.2. Subscription Basis

Services are offered on a subscription basis, with the duration and specifics outlined in your Order Form, under the chosen subscription plan ("Subscription").

8.3. Service Fees

For the services provided (excluding any trial services), you are obligated to pay the fees specified in the relevant Order Form ("Fees"). The Fees are non-refundable and fixed once incurred.

8.9. Automatic Renewal

Subscriptions include an automatic renewal feature to prevent service interruption. Unless cancelled before the term's expiration, subscriptions will renew for a period equal to the original term, at the then-current price.

9.1. Non-Refundable Policy

All service acquisitions, including your initial service acquisition and any subsequent purchases, service upgrades, modifications, or renewals, are subject to a strict Non-Refundable Policy. From the moment of purchase, all Fees paid for LexRing Services and/or Third-Party Services are final and non-refundable, regardless of usage.

9.2. Handling of Chargebacks

Any recorded decline, chargeback, or rejection of due Fees is considered a breach of your financial obligations. In such instances, your access to the LexRing Services may be suspended, disabled, or terminated.

11.2. Cancellation for Breach

Both the Customer and LexRing reserve the right to terminate any service agreement, Subscription and these Terms upon providing written notice if there is a material breach of these Terms by the other party.

11.3. Customer-Initiated Termination

Customers can terminate their Subscription by discontinuing the LexRing Services or by deleting their Account. Unless otherwise specified in the applicable Order Form, termination of the Subscription shall become effective on the last calendar day of the month in which the termination request is submitted.

11.4. LexRing-Initiated Termination

LexRing reserves the right to terminate any Subscription and/or these Terms, in whole or in part, for convenience and without cause, by providing the Customer with no less than three (3) months' prior written notice.

11.5. Consequences of Termination

Upon termination, LexRing will retain Customer Data for a period of three (3) months, during which the Customer may request a one-time export of such data. After this three-month period, all remaining Customer Data will be permanently deleted.

13.4. AI-Generated Content and Functionality

Some features of the LexRing Services may incorporate artificial intelligence or machine learning technologies ("AI Features"). LexRing does not guarantee the accuracy, completeness, legality, reliability, or usefulness of any AI-Generated Output and disclaims any and all liability arising from its use.

14.1. Scope of Liability

Under no circumstances will either party be held liable for any indirect, special, consequential, exemplary, incidental, or punitive damages arising from or related to these Terms.

14.2. Cap on Liability

The maximum total liability of LexRing arising out of or related to these Terms, LexRing Services, Third-Party Services, or the Sites shall not exceed the total fees actually paid by you to LexRing in the twelve (12) months immediately preceding the event giving rise to the claim, but in no event shall such liability exceed one million euros (EUR 1,000,000) in aggregate.

16.1. Indemnification by the Customer

The Customer agrees to indemnify, defend, and hold harmless LexRing along with its affiliates, officers, directors, employees, and agents from any losses, damages, liabilities, claims, costs, or expenses resulting from the Customer's or any of its Users' violation of these Terms or applicable laws.

16.2. Indemnification by LexRing

LexRing will defend the Customer and its affiliates against third-party claims alleging that the authorized use of the LexRing Services infringes or misappropriates copyrights, trademarks, or registered patents.